Terms and conditions

Welcome to mychinchilla.co.uk. My Chinchilla provides services subject to notices, terms and conditions which are set out below. My accessing, browsing, or shopping on this website, you agree to the terms and conditions in this agreement. Please read them carefully. We reserve the right to change this site and these terms and conditions at any time. 

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My Chinchilla’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘My Chinchilla’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. 

The use of this website is subject to the following terms of use: 
· The content of the pages of this website is for your general information and use only. It is subject to change without notice. 
· This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 
· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. 
· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 
· From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.       

Payment can be made using all major credit and debit cards, and via Paypal. We also use Stripe for our credit and debit card payments, details of which can be found here. Payments can also be made in instalments or on a buy now pay later basis with Klarna

You have the right to cancel your order at any time before your order has left our premises. If you decide to cancel an order after we have dispatched the products, you must return the product to us unused and in the same condition in which you received them in the original packaging, and at your own cost. We will process your refund once we have received the returned products.     

We offer free standard shipping on all orders over £39. Orders under £39 are subject to a £3.95 delivery fee.  We aim to dispatch all orders within 5 working days of receiving your order. This timeframe may increase from time to time, especially around Christmas and new year. We make every effort to deliver goods within the given timeframe. However, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the product within our estimated timescales.   We mainly use Royal Mail and DPD for the delivery of our parcels, however, we may occasionally use different couriers . We currently only ship to the UK. In the unlikely event that an items is received broken or damaged, please contact us within 48 hours of receipt.         

Information Accuracy 
We endeavour to ensure that all information on our website is accurate. However, despite our best efforts, some information may be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of the products on our site are subject to change at any time, without notice. We make all reasonable efforts to accurately display the attributes of our products, including colours. However, actual product colours may vary from the colours shown on your monitor.     

Intellectual Property 
The content displayed on the website is the intellectual property of My Chinchilla. You may not reuse, republish or reprint such content without our written content. Whilst the information on this website has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors.